MARCO Hi-Care is a structured support program that helps to ensure that your business-critical production processes run as smoothly as possible. Each Service Level Agreement is tailored to suit every customer to reduce any risk that may arise in production. With highly trained engineers and web-based telematics, MARCO’s System Support Department have the skills required to ensure the customer has complete confidence.
The MARCO Hi-Care support programme is offered with all our products to ensure that your MARCO system is fully supported in the most efficient and timely manner.
Key features of MARCO Hi-Care include:
Reduced call-out and labour charges for unscheduled visits
Reduced costs for spare parts
Detailed technician reports following all site visits
Software updates to promote continuous improvement
Scheduled visits for regular calibrations
Reduced costs of in-house or customer site training*
Benefits
Performing preventive maintenance prolongs the life of your equipment, reduces downtime, decreases reactive maintenance requests, increases equipment performance, and prevents costly emergency repairs from occurring.
For more information, please contact our System Support Department service@marco.co.uk